Last updated: 30.06.2026
1. Information We Collect
When you register and use the pipbeam Support System, we collect the following information:
- Account Data: Your name (optional), email address, preferred language, and encrypted passwords.
- Verification Data: Your Lemon Squeezy Order ID and purchase email (used solely for validating your customer status via the Lemon Squeezy API).
- Support Data: Information you provide when creating tickets, including text descriptions, attached files (images, logs), and subsequent communication.
- Security Data: Information related to Two-Factor Authentication (2FA) if enabled.
2. How We Use Your Information
We use the collected data to:
- Verify your eligibility to use the support system.
- Provide customer service and respond to your tickets.
- Send important account notifications (e.g., password resets, ticket updates).
- Improve our products and services based on user feedback and bug reports.
3. Third-Party Services
We do not sell your personal data. However, we share necessary information with trusted third parties to operate our Service:
- Lemon Squeezy: We send your purchase email to the Lemon Squeezy API securely to verify your Order ID and payment status.
- Email Providers: https://all-inkl.com, used to send transactional emails.
4. Data Retention and Security
Your data is stored securely on our servers. Support tickets and attached files are retained as long as your account is active or as required to resolve your inquiries. You may request the deletion of your account and associated support data at any time by contacting us.
5. Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA), you have the right to access, rectify, or erase your personal data, as well as the right to restrict or object to certain processing. To exercise these rights, please contact us at support@pipbeam.com.